1. AC Question's Avatar
    It wouldn't read my fingerprint, due to my LifeProof case, and I forgot my Google account info and my alternate password. Help?
    05-10-2015 09:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You forgot your Google account? Try here: https://www.google.com/accounts/recovery/

    For the phone, try to remotely reset the password using Android Device Manager: https://support.google.com/nexus/answer/3388218?hl=en

    If you're prone to forgetting crucial information like your phone's password and your Google account information, may I suggest you write that information down and keep it somewhere safe at home?
    05-10-2015 11:17 PM
  3. ssn09430's Avatar
    Go to this link: https://www.google.com/android/devicemanager
    Login with your Google account details of the phone
    Click on "lock and erase"
    Now click on lock.
    Set up new password.
    Use this password to unlock your phone.

    All the best.
    05-11-2015 04:43 AM

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