05-20-2015 12:27 PM
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  1. AC Question's Avatar
    AC Question
    Nothing happens when I swipe or touch icons. Nothing seems to "work" i.e. - volume doesn't change when I push the button. Nothing happens when I push/hold the shutdown/restart button, etc.....
    05-20-2015 11:58 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! If it's frozen on a screen, press and hold the Power button for about 15-20 seconds--this usually will force a power down. You can also pull the battery for 10 seconds, then put it back in. If you still have recurrent freezing, then try wiping the cache partition: http://support.t-mobile.com/docs/DOC-10404
    05-20-2015 12:27 PM
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