1. AC Question's Avatar
    I got a new debit card and forgot to update my Virgin Mobile auto payment before it had failed... I woke up to a phone that would not work... immediately topped up my account... phone would never reactivate.

    I spent a few hours on the phone during four separate calls to Virgin Mobile service and tech support... phone would not accept any ## codes... would not even pull up it's own serial number when prompted... went through four Factory Resets and still have nothing but the little red X above where the signal bars should be...

    Can it be a coincidence that the phone takes a total dump during that few hours that it was deactivated due to an account payment issue?

    Is there anything that can be done?
    Virgin Mobile was at the end of their capabilities of "helping"...
    05-30-2015 10:15 AM

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