I have a Samsung Galaxy S4 that has recently started shutting off at battery intervals around 70ish, 50ish, and 30ish percent ranges, and won't turn back on unless I plug it back into the charger.
I've already tried replacing the battery, and it's still doing the same thing. IN FACT, if my phone shuts off at these intervals, and I put in the new battery, it still won't turn on until I plug the charger in. So that eliminates the battery theory.
This has been happening for only the last few months. Before that my phone was working perfectly.
To make a long story short, I called Samsung directly and they denied any responsibility because my phone is a Straight talk phone. WHAT??!! Seriously??!!
So I called Straight Talk, and they informed me that it is a Samsung issue and that I need to address it with Samsung. So it's a vicious cycle of back and forth from Samsung to Straight talk, over and over again.
But the mere fact that SAMSUNG denied any responsibility on THEIR product is what made me irate. I could understand that if Samsung were to give Straight Talk permission to have the Straight Talk logo on the phone, but since there is no Straight talk logo on, in, or associated with my phone, and Samsung's logo is plastered on and in my phone, shouldn't it LEGALLY be Samsung's responsibility to honor the manufacturer's warranty to have my phone fixed and/or replaced?
What can I do? Any help would be greatly appreciated.
Thanx!
I've already tried replacing the battery, and it's still doing the same thing. IN FACT, if my phone shuts off at these intervals, and I put in the new battery, it still won't turn on until I plug the charger in. So that eliminates the battery theory.
This has been happening for only the last few months. Before that my phone was working perfectly.
To make a long story short, I called Samsung directly and they denied any responsibility because my phone is a Straight talk phone. WHAT??!! Seriously??!!
So I called Straight Talk, and they informed me that it is a Samsung issue and that I need to address it with Samsung. So it's a vicious cycle of back and forth from Samsung to Straight talk, over and over again.
But the mere fact that SAMSUNG denied any responsibility on THEIR product is what made me irate. I could understand that if Samsung were to give Straight Talk permission to have the Straight Talk logo on the phone, but since there is no Straight talk logo on, in, or associated with my phone, and Samsung's logo is plastered on and in my phone, shouldn't it LEGALLY be Samsung's responsibility to honor the manufacturer's warranty to have my phone fixed and/or replaced?
What can I do? Any help would be greatly appreciated.
Thanx!