06-08-2015 12:15 PM
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  1. AC Question's Avatar
    AC Question
    Hi guys, my S6 has become unresponsive this morning, I can't get passed the lock screen because it does not register my touch at all? I can hold the power key and the restart and power of options appear etc but I can not touch them? I have also tried holding the power key for 10 seconds with no luck.

    Thanks for your help
    06-04-2015 08:18 PM
  2. itguyjax8430's Avatar
    itguyjax8430
    Retired Moderator
    Originally Posted by AC Question
    Hi guys, my S6 has become unresponsive this morning, I can't get passed the lock screen because it does not register my touch at all? I can hold the power key and the restart and power of options appear etc but I can not touch them? I have also tried holding the power key for 10 seconds with no luck.

    Thanks for your help
    Welcome to Android Central!

    If you hold down the power button and the volume down button it should power the phone off completely.
    06-08-2015 12:15 PM
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