[AC Question]

Hi why has my phone crashed in want turn off or anything it's just black screen with time it crashed at in there red light on been like that for over a hour what's going on want reset or nothing?

[B. Diddy]

Welcome to Android Central! Do you mean it won't turn on? If you try to power on, do you feel any vibration at all? If not, then there may have been a hardware failure, either with the battery or the motherboard. Bring it back to the store for an exchange if you can, or contact Samsung for warranty repair/replacement.