Why can't I connect to TrustGo?

[AC Question]

Hi, I had TrustGo installed on my old phone and used it to back up all my contacts. My phone died and I therefore installed TrustGo on my new phone and attempted to log in so that I could import my contacts. It keeps saying that it can't connect. Having done a quick google, seems like people are having the same problem. Any idea what to do? If I can't log access TrustGo from my new phone then I've lost all of my contacts