Why doesn't my Samsung Galaxy Grand Prime connect to my laptop?

[AC Question]

I plug in my phone USB wire in my HP Windows 7 laptop and connect my phone but my laptop doesn't read it. As a result i can not even transfer music into my phone. Please help!

 

[B. Diddy]

Welcome to Android Central! Did you try different USB ports, or a different USB cable? Also, make sure you have the latest USB driver installed: Download Center: Download Software, Firmware, Drivers & Manuals | Samsung

 

[Chrystal Hays]

Is this a download to the Computer or the phone? I'm trying to get mine to "talk" to my PC, and having a similar problem today.