1. AC Question's Avatar
    My Moto X suffered a horrible accident that left the screen shattered and the back is coming apart from the front. All I want to do is retrieve my pictures. I did not have pictures backed up on the cloud (won't be making that mistake again). The USB port was undamaged. I plugged it into my computer and at first it recognized it. I was able to open the DCIM folder and even the camera. As the thumbnails were loading (I could see my pictures), suddenly the file went away, and now I can't even get my computer to pick up my phone when I plug it in. I just want my pictures of my baby that are on the phone. Everything else is replaceable. I should mention the Moto X does not have an SD card. Is there any hope?
    06-27-2015 10:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was there a screenlock set? If so, the computer can't access the phone if the screen is locked. Try this method: http://forums.androidcentral.com/gen...ed-screen.html
    06-27-2015 11:27 PM
  3. Elevelyn's Avatar
    No. There was no lock screen. I connected it using USB, the device opened on my computer. I was able to see the pictures loading, then suddenly it all went away and now my laptop can't even find my phone.
    06-27-2015 11:59 PM
  4. B. Diddy's Avatar
    The motherboard might have just been hanging on, then failed. Or it might be a damaged microUSB port.
    06-28-2015 01:42 AM

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