Why can't I update my phone?

[AC Question]

A few months ago I bought a Gionee Elife E7 32gb android device from a webshop, I have the receipt and the warranty it's not second-hand! The device works great and I'm very happy with the phone, there's just one problem - whenever i go into Settings and tap on System updates an application error message pops out saying: "Unfortunately, Settings has stopped.". I have noticed this problem right away after unpacking it fresh from the box before I downloaded or installed anything on it. How can I fix this?

 

[B. Diddy]

Welcome to Android Central! It's most likely a glitch in the firmware. Contact Gionee's support: Support | Gionee Smartphone India