07-09-2015 02:03 AM
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  1. AC Question's Avatar
    AC Question
    Was using phone, screen froze and reverted to the b/w galaxy s5 screen, then turned off. Plugged into power cord, been on for hours. Still cannot get phone to power on. Ideas?
    07-08-2015 09:56 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does it help if you press and hold Power for 10-15 seconds? Or try booting into Recovery Mode and wipe the cache partition? https://support.t-mobile.com/docs/DOC-10683

    If it just doesn't power on, the battery might have failed--see if you can try a new one. If a new battery doesn't help, then it might be something more serious like a motherboard failure. If the phone is under warranty, contact Samsung for service.
    07-09-2015 02:03 AM
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