1. AC Question's Avatar
    Until a few days ago I had no problem transferring photos and videos from Galaxy S5 to my computer via a USB cable. Now all of a sudden my computer will recognize the photos but not the videos (at least not in the DCIM/Camera folder where they were before). I can still see and play the videos on my device. I don't have an SD card installed so the videos are directly on the device. I just want to transfer them from my the device to my computer but cannot. Thanks!
    07-08-2015 10:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! While connected via USB, swipe down the notification panel and tap the USB connection icon--make sure the phone is connected via MTP, not PTP.
    07-09-2015 01:55 AM
  3. Jack Konopski's Avatar
    you are genius b.diddy thank you
    08-07-2015 08:41 AM
  4. valerieshepherd's Avatar
    I am having this same exact problem. I have switched to MTP but how do I now make my PC see my phone to do the transfer??
    11-17-2015 10:24 PM
  5. AgeStevens's Avatar
    What is the MTP connected? I too can not see my videos but I see my picture files.
    11-10-2016 06:39 PM
  6. B. Diddy's Avatar
    Welcome to Android Central!

    What is the MTP connected?
    MTP means Media Transfer Protocol, which is the standard way that mobile devices can transfer files to a computer via USB connection.

    When you connect your device to your computer via USB, swipe down the notification panel and tap the USB icon (or look for a notification asking if you want to connect to transfer files). Make sure MTP or File Transfer is selected, and then use the computer's file explorer to look through the phone's storage.
    11-10-2016 07:38 PM
  7. CherylDevlin's Avatar
    I have the same problem. 1st I could see DCM but no videos in there, now I can't see any photos and after restarting mobile and unplugging and all the above, on connecting 'this folder is empty'... but it's not as I can see all on the mobile screen
    What have I done ? when I click on the galaxy icon now, there is nothing to see at all, no files
    01-06-2018 07:06 PM
  8. CherylDevlin's Avatar
    using transfer files - unable to see anything - message stating - nothing to import 'try again' ... not sure what I'm doing wrong
    01-06-2018 08:48 PM

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