1. AC Question's Avatar

    I've been having an issue within the last two months or so where my phone will simply cut out when it's jostled - like simply placing it down on a surface in a manner that most people would, or if I'm walking up stairs, etc. It doesn't happen all the time, but frequently enough to be irritating.

    So when it the phone does "turn off," I can feel the vibration if I hold the power button down, but the screen doesn't come on. My workaround that turns the screen back on has been to reseat the battery.

    I've searched around and can't seem to find anyone with a similar issue. Would this be a battery-related problem, or symptoms of something worse?

    Thanks in advance for any help you can provide!
    07-10-2015 08:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you have an original or official S5 battery, or a 3rd party one? If it's 3rd party, there may be more chance that it doesn't quite fit perfectly.
    07-11-2015 01:52 AM
  3. GreenAlert's Avatar
    Hi, B. Diddy. Thanks for your response, and to answer your question, it is the original that came with the phone. I've had the phone since May 2014.
    07-11-2015 04:05 AM
  4. B. Diddy's Avatar
    Reading through the issues again, I'm not so sure it's a simple issue of the battery seating properly. If the battery were coming loose, I wouldn't expect it to vibrate without the screen coming on. I'd be concerned more about some kind of hardware issue--perhaps the screen connection.
    07-11-2015 05:03 PM

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