Samsung Galaxy S4 Software Update Problem

[AC Question]

Hi everyone.
I recently got an S4, I knew that the S4 was applicable for Android 5.0/Lollipop but everytime I go to check for new updates it states my device is being registered then comes up with the error message "Processing failed".
Could anyone please help me on what to do in this situation?
Thanks.
-Aaron

 

[Rukbat]

Is the phone being used on the carrier that it was originally sold for? If not, you'll have to manually update it. (See he proper carrier's forum for the S4 on XDA Forums. Carriers only update their own phones.)