1. AC Question's Avatar
    my lock screen was lock using my finger print now its stuck on alternation password and its not accepting my password. its not even giving me the option to unlock with google. please help
    07-20-2015 08:33 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Are you certain you're entering the correct alternative password?

    If you're trying to enter your Google credentials, try turning off 2 step authentication on your Google account first. I've heard that 2 step can mess up this rescue login process on Samsung phones.
    07-20-2015 01:50 PM

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