1. AC Question's Avatar
    My Nexus 5 smartphone was connected to my laptop while I was uploading and deleting photos. When my laptop froze so did my phone. Initially the screen was black as though turned off. No response when I plugged it in to charge. After a couple of minutes the screen came on to the view if I press the power button to wake up the phone but haven't unlocked it.
    Now it is frozen on this screen and I can't even turn it off. I also can't seem to get access to the battery to take that out.
    Please please help ASAP! I'm on a flight early in the morning and need it to check-in, contact various people, etc.
    07-20-2015 12:48 PM
  2. raptir's Avatar
    The Nexus 5 doesn't have a removable battery, so definitely don't try that!

    You can hard reboot the phone by holding the power and volume down buttons for 10 seconds.
    07-20-2015 01:19 PM
  3. altstars's Avatar
    What if it is still frozen?
    01-03-2017 11:50 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! This is a 1.5 year old thread. Can you give us more details of your exact issue?
    01-04-2017 01:16 AM

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