1. AC Question's Avatar
    I ve cleared cache n rebooted the but still the mob hangs when it reaches the "Samsung" logo with a blue light glowing at upper left corner. plz help. also I ve downloaded Samsung kies. but a messages stays "connect a device" even when I connect my mob to my laptop through data cable.
    07-25-2015 05:38 AM
  2. shel692's Avatar
    Are you on stock software or rooted with custom rom? That blue light is a good thing, it indicates the device is trying to load, for now, while we don't have enough info, I'd do a battery pull and wait a few mins. Then put it on the charger without turning it on. You should still be able to see the battery full icon on the screen when it's full.
    07-25-2015 06:21 AM

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