A
AC Question
Hi my girlfriend has a galaxy S6. she dropped her phone and now the screen isn't responding its just black and unresponsive. Is there a way for me to back up the phone before she makes the insurance claim ?? I tried to use kies but it says. " The connected device is supported through smart switch which is faster and more convenient". Unfortunately I'm not able to access this as I cant use the screen I used to be able to just use kies to do anything but that doesn't look like its an option any methods of how to perform a back up would be greatly appreciated. Thank you for reading this far and not getting bored thanks for your time and help