1. AC Question's Avatar
    1. the time of day is now wrong when someone texts me. 2. When I answer their text, it does not flow. My answer goes above where their original text started...... AT& T told me today it is because an update did not successfully go well from samsung. I asked when there is another update, will it correct the problem? Possibly they said. My phone just updated, and it did not correct the problem. I do not have insurance on this phone so I cannot return it for a new one. ATT suggested that I back everything up, wipe the phone clean, install an app called Keis, and then load everything back in. The problem is that I AM NOT A TECH EXPERT. This is very frustrating.
    07-25-2015 03:27 PM
  2. belodion's Avatar
    Welcome to AC.

    First, try a Cache Partition wipe, which is much simpler to do, causes no loss of personal data, and may fix the problem.
    This may help:

    If no go, get back to us for Factory Reset advice.

    Posted via the Android Central App
    07-25-2015 04:17 PM

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