1. AC Question's Avatar
    So, I usually have to scan my fingerprint. But for some reason it's only given me an option to type in my alternative password. I don't know the password. It gives me no "forgot password" option. It doesn't allow me to access my google account. When i go onto the android device manager, it says that I already have a lock screen so I don't need that password (the new one when you click on "lock"). I really don't want to reset my phone. But I will if there's really no other way of doing it. PLEASE HELP ME
    07-30-2015 08:31 AM
  2. Almeuit's Avatar
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    07-30-2015 12:19 PM
  3. numberworks's Avatar
    I'm having the same problem. but don't see a way to unlock my device on the Google device manager page. What do people do when they find their lost device?
    10-26-2015 12:07 PM

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