1. AC Question's Avatar
    I got a new Galaxy S6 four weeks ago. I set the phone down for an hour and when I picked it back up it was off. 30 seconds after turning it back on, it claimed that the device was overheating and that it needed to turn off to cool down. I tried rebooting it several times, but the problem didn't go away, so I factory reset it. The problem is still persisting, and I can't even get through the setup process before the phone claims that it is overheating and shuts off.
    08-04-2015 08:29 PM
  2. Rukbat's Avatar
    Bring it back. The SoC (the chip that runs the phone) is supposed to have a heat sink on it to suck the heat out and dissipate it into the air (which is why the case of the phone feels warm). Evidently something's not working in that phone, and the heat's staying on the chip, overheating it even though the phone is staying cool.
    08-05-2015 01:58 PM

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