My screen is frozen on my phone. How do I fix this?

A

AC Question

I have an S6 and my screen is frozen on the home screen. I've tries to power off and restart but it doesn't let me select anything. How can I fix this?
 

Rukbat

Retired Moderator
Feb 12, 2012
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Hold down the power button until it restarts - it could take up to 30 seconds. If it still doesn't restart, bring it to your carrier. (But it should - a long power press simulates pulling the battery and putting it back in.)
 

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