08-07-2015 01:04 PM
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  1. AC Question's Avatar
    AC Question
    I have an S6 and my screen is frozen on the home screen. I've tries to power off and restart but it doesn't let me select anything. How can I fix this?
    08-07-2015 11:05 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Hold down the power button until it restarts - it could take up to 30 seconds. If it still doesn't restart, bring it to your carrier. (But it should - a long power press simulates pulling the battery and putting it back in.)
    08-07-2015 01:04 PM
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