1. AC Question's Avatar
    My phone has writing on the side. AT&T store told me to do a factory restart. I want to save my contacts first. I have already transferred my photos.
    08-18-2015 06:03 AM
  2. anon8380037's Avatar
    Hello. You should be able to Export to Storage on the Contacts app menu, but you should consider Merging all contacts to your Google or Samsung cloud account.

    Select Contacts - Menu - Contacts to Display - All, or go to Samsung, Google and Device Contacts separately (also sim) and see if they are spread across different Contacts. Merging to one account for all and then Syncing in Accounts - Google or Samsung - Sync options - Contacts, check it's on and then turn master Sync on.

    Device Contacts can only be saved with the Samsung Kies or newer Samsung Smart Switch pc program, another option you can consider.

    Most people ensure contacts are synced with their Google account.
    08-18-2015 08:43 AM

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