1. AC Question's Avatar
    I forgot my phone at home with my son and he apparently tampered with it. Now the fingerprint option is gone, leaving me with the option of using my backup password. The problem is I have put in the password but it is still saying "an incorrect backup password has been entered'. please I need to gain access to my phone without erasing anything in it.
    08-25-2015 09:12 AM
  2. Gwen Ritter's Avatar
    I have no advice, but I'm in the same position as you, did you find a solution?
    08-26-2015 06:23 PM

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