1. AC Question's Avatar
    It was happen after battery drain out and then when I try to on after fully charged it suddenly remain at starting display instead of enter to home screen. At least I want to keep my data which I am not backup it yet.
    Please help.
    Thank you.
    08-29-2015 01:28 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-11018. If that doesn't help, then try a new battery.
    08-29-2015 01:59 AM
  3. dashicure's Avatar
    Thanks B. Diddy for your answer. I just register into androidcentral.
    Regarding to my phone, I'm already do the cache partition but it still cannot enter to home screen.
    But, due to doesn't have new battery, I didn't try by using a new battery yet.
    08-29-2015 02:54 AM
  4. dashicure's Avatar
    I just bought new battery for my Samsung Galaxy Note 2. After charge it, I ON the device but unfortunately the same problem happen. It still cannot enter to home screen. What should I do now?
    09-02-2015 05:40 AM
  5. B. Diddy's Avatar
    It might be something more serious, then, like a firmware or hardware failure. You could try reinstalling the firmware by using Kies or Odin: http://forums.androidcentral.com/amb...interface.html. Make sure you select the correct firmware for your exact model.

    If it's a hardware issue, you'll need to bring it to a repair shop. Good luck!
    09-02-2015 12:13 PM

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