1. AC Question's Avatar
    When I receive a photo or video from my son (an iphone user) I receive a message stating it is downloading and it never does.
    09-04-2015 06:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, make sure you have mobile data turned on, because MMS requires mobile data, not wi-fi or voice signal.

    Second, have you ever had an iPhone? If so, this might be due to not deactivating your iMessage account prior to switching to Android. Issues with texts after moving to Android from iPhone? Here's an easy fix! | Android Central
    09-04-2015 10:43 PM
  3. mrsmumbles's Avatar
    Also, if the file is bigger than a certain amount (like 1 mb) there may be a carrier restriction on the file size. Iphones do things differently from Android.
    Rukbat, B. Diddy and ladyc0524 like this.
    09-04-2015 11:12 PM

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