1. tommy80's Avatar
    I bought a phone used and it's a sprint phone with the sticker and the Sim card but whenever I try to activate it they say they can't activate it and the imei is clean. Also when I go to the settings it says the network is "samsung" which can't be right. And I don't have the sprint app or the sprint boot up but it's a sprint phone. I already factory reset it and tried a different Sim card what else can I do I have the unlock code but I don't get the unlock code prompt. I am running lollipop 5.0.1 and the model is an sph-l720

    Posted via the Android Central App
    09-12-2015 12:29 AM
  2. BergerKing's Avatar
    Have you contacted Sprint for activation assistance? You'll need to call from another phone so they can provision your S4 properly.
    09-12-2015 01:03 AM

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