09-18-2015 01:08 PM
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  1. AC Question's Avatar
    AC Question
    My moto g fell and broke and the display is not working. I need to give the phone for repair but first i want to reset it to factory settings so all my data is deleted. But to do the hard reset option, the phone needs to be switched off first. Long-pressing the power key only restarts the phone. How do i SHUT the phone off?!?! Please help
    09-18-2015 11:27 AM
  2. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    As far as I know there's no way to power off just with the physical buttons. Does your screen recognise touch to confirm the power off? If you are after a factory reset you could try signing online with your Google account and do that from Android Device Manager. Do you have it enabled in your phone?
    anon8380037 likes this.
    09-18-2015 01:08 PM
« How to get snapchat update 2015 to work on s3 | My screen stays locked on my moto g 1 st gen. it just did all of sudden? »

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