Getting message: "unfortunately google search is not working" why?

[AC Question]

My wife's Verizon android razr m will no longer access google search. She really appreciates the voice search prompts and wants it back. Two Verizon stores have struck out trying to make google search work. Anyone run into this problem and or have a solution?

 

[Golfdriver97]

Welcome to the forums. What have they tried? I would suggest a cache clear of the Google Search app.