1. AC Question's Avatar
    I added my fingerprint to my phone and enabled fingerprint unlock, but when my phone is locked and I try to use my fingerprint, my screen just says slide the screen to unlock. How do I fix this? I've tried to fix it and nothing has worked.
    09-27-2015 05:28 PM
  2. nahoku's Avatar
    What procedure did you use? When you enable fingerprint, it will also require you to enter a backup password. Did you have to enter a password? If fingerprint is enabled, and you try to change the unlock method to swipe, does the phone require you to use your fingerprint to access the change menu?
    09-27-2015 07:01 PM

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