09-30-2015 03:06 AM
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  1. AC Question's Avatar
    AC Question
    Every time my phone is in resting mode (screen timeout mode) and it goes off but then when I try to press the button to turn it back on it doesn't turn on, it shuts completely off then I have to take my battery out to turn it back on again. What do I do whats the problem??
    09-29-2015 05:26 PM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Hi, does the phone turn off when you are using it? it could be a problem with the phone / battery. My wife had a Note 3 and whenever she would put down her phone, the battery would slightly slip out, causing the phone to shut down.
    09-30-2015 03:06 AM
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