[AC Question]

Don't remember the Gmail account for it and it was reset by accident. It ask for the gamil account and have no idea what it is. Without the gmail account it wont move on.

[Kelly Kearns]

Don't remember the Gmail account for it and it was reset by accident. It ask for the gamil account and have no idea what it is. Without the gmail account it wont move on.

Welcome to the forums!

You already forgot the gmail account on this phone? It has only been out a month. Yeah there is protection that when you reset it, you need the Gmail account. That is protection keeping someone from being able to find or steal a phone and set it up and use it.

I would suggest taking the phone to your carrier and see if they can help you, or Samsung.. But Samsung is going to want your Samsung account for sure.

[Laura Knotek]

Take it to your carrier's store with proof of identification. They should be able to assist you.

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