My device is running Android 4.4.2 which is strange because I saw somewhere that the current version available is 5.something. When I tried to system update an error message came up saying "The operating system on your device has been modified in an unauthorised way. Try downloading software updates using Samsung Kies on your PC or visit a customer service center."
So I tried using Samsung Kies but it wouldn't work so I emailed Samsung explaining my situation and ended up giving them my ODIN details. They told me my device has been rooted and my warranty is now voided so they can't help me.
Can anyone tell me if there's a way of updating my device or how to unroot my device and then update? (Btw if you're going to be really technical can you explain it thoroughly)
Many thanks in advance,
Person stuck on Android 4.4.2
So I tried using Samsung Kies but it wouldn't work so I emailed Samsung explaining my situation and ended up giving them my ODIN details. They told me my device has been rooted and my warranty is now voided so they can't help me.
Can anyone tell me if there's a way of updating my device or how to unroot my device and then update? (Btw if you're going to be really technical can you explain it thoroughly)
Many thanks in advance,
Person stuck on Android 4.4.2
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