can i disable a cell tracking device downloaded to my htc one?

[AC Question]

The download was secretly added without my consent &I need it removed. Please help

 

[Javier P]

A factory reset should remove any tracking or spy app in your phone. Just make sure to backup all the information you don't want to lose since the reset will also delete all personal data. I'd recommend you to change your main passwords, specially in your Google account.

 

[Crashdamage]

To uninstall it do this:
Settings > Apps > All (scroll right a bit to see) > Select app to uninstall > Force stop > Clear cache > Clear data > Uninstall

To disable it but leave installed do this:
Settings > Apps > All (scroll right a bit to see) > Select app to uninstall > Force stop > Clear cache > Clear data > Disable