1. AC Question's Avatar
    My HTC 510 cricket keep cutting off but its stays on when its on airplane mode. if I keep the airplane mode on and turn on WiFi it will do the same thing. Help me out I don't think its the battery but idk
    10-07-2015 03:12 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! By "cutting off," do you mean that it's powering off? Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    Laura Knotek likes this.
    10-07-2015 05:07 PM

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