10-07-2015 06:02 PM
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  1. Kazzjames's Avatar
    Kazzjames
    . At the moment I cant get closure until i have finished dealing with my daughters belongings. She passed away and the phone has important numbers in it that i need to ring to inform them of my daughters passing. I cant do a factory reset because i need the phone numbers. I need to by pass the number lock that she put on the phone. Can anyone help please.
    10-07-2015 05:54 PM
  2. Laura Knotek's Avatar
    Laura Knotek
    Moderator Captain
    I'm sorry to hear of your loss.

    If you contact the carrier of your daughter's account and provide them with a death certificate, the carrier should be able to provide you with that information.

    Sent from my Moto X using Tapatalk
    10-07-2015 06:02 PM
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