Why i can not receive calls from viber whan phone us inactive?

[AC Question]

I have samsung J7 android 5.1.1 and viber 5.6. WiFi option is turned on always and viber use phone wifi settings. I tryed al option still not workong. When oorn viber i getting miss calls info.

 

[Javier P]

Go to your Data Usage settings and make sure that "restrict background data" is not checked for Viber. Also, what option is checked under Viber settings - general - WiFi sleep policy?

 

[giannnisz]

Same here!
I use Samsung J5 android 5.1.1 and Viber 5.6.0!
No restriction are on, WiFi policy ''always on''! I have the same problem with WiFi and 3G/4G data usage!
It seems this problem happens only with Viber app!

Anyone knows whats going on? Its very annoying.

 

[giannnisz]

I also did a factory reset (yesterday) but the problem with viber insists!

 

[paula1234]

I have the same problem with samsung J5. Any help?

 

[giannnisz]

I have also contact viber support and report the problem... ten days ago...

 

[paula1234]

Hello,
So you have no news from viber regarding this issue? it's related to the app itself or the mobile?
thnaks for the reply

 

[giannnisz]

Hello. Sorry no!
I really don't have any idea. Some say that is android 5.1.1 issues. But why it's presented in some devices...!
Others that it's the carrier of it's network (the heartbeat Signal of google cloud or something!)
I don't know...

 

[paula1234]

okey thank you giannnisz! keep me updated if you have any news

 

[giannnisz]

They told me that they know the problem. It's been reported from others too and they are a working on it......

 

[giannnisz]

Viber support

We have taken care of this issue and the fix will be included in our upcoming version, to be released in the very near future.

Well, we have to wait and see...

 

[Javier P]

Thanks for the follow up. This will be helpful for other users with the same problem.

 

[giannnisz]

From viber support today.

the fix to this bug is schedule to version 5.6.5 that should be released within the next 7 days.*
please wait for the upgrade , check again and if the issue persist please let me know.

Let's hope that it will fix it on for all.

 

[Sese Doru]

After upgrade same problem.nothing change a viber.when screen is lock,no mesages or calls.sorry for my bad english

 

[milulilu]

I have samsung J5, updated viber. I'm not receiving calls nor messages at all. I have to access Viber and wait a bit and then receive it.

 

[milulilu]

I have samsung J5, updated viber. I'm not receiving calls nor messages at all. I have to access Viber and wait a bit and then receive it. I also have another phone LG G3, on the same network as my samsung and it works normally.

 

[mohnkhan]

It seems to be a bug even in 5.7.1 on 20th Jan 2015., and its happening on most of my phones.,

 

[giannnisz]

Yes it seems that it's not working as it should with android 5.1.1! Viber acknowledge the problem but it doesn't seem to care so much...