1. AC Question's Avatar
    I have samsung J7 android 5.1.1 and viber 5.6. WiFi option is turned on always and viber use phone wifi settings. I tryed al option still not workong. When oorn viber i getting miss calls info.
    10-10-2015 06:41 AM
  2. Javier P's Avatar
    Go to your Data Usage settings and make sure that "restrict background data" is not checked for Viber. Also, what option is checked under Viber settings - general - WiFi sleep policy?
    10-10-2015 10:22 AM
  3. giannnisz's Avatar
    Same here!
    I use Samsung J5 android 5.1.1 and Viber 5.6.0!
    No restriction are on, WiFi policy ''always on''! I have the same problem with WiFi and 3G/4G data usage!
    It seems this problem happens only with Viber app!

    Anyone knows whats going on? Its very annoying.
    10-11-2015 04:40 AM
  4. giannnisz's Avatar
    I also did a factory reset (yesterday) but the problem with viber insists!
    10-15-2015 06:05 AM
  5. paula1234's Avatar
    I have the same problem with samsung J5. Any help?
    10-17-2015 03:23 AM
  6. giannnisz's Avatar
    I have also contact viber support and report the problem... ten days ago...
    10-17-2015 03:38 AM
  7. paula1234's Avatar
    So you have no news from viber regarding this issue? it's related to the app itself or the mobile?
    thnaks for the reply
    10-17-2015 09:20 AM
  8. giannnisz's Avatar
    Hello. Sorry no!
    I really don't have any idea. Some say that is android 5.1.1 issues. But why it's presented in some devices...!
    Others that it's the carrier of it's network (the heartbeat Signal of google cloud or something!)
    I don't know...
    10-17-2015 12:21 PM
  9. paula1234's Avatar
    okey thank you giannnisz! keep me updated if you have any news
    10-18-2015 05:32 PM
  10. giannnisz's Avatar
    They told me that they know the problem. It's been reported from others too and they are a working on it......
    10-25-2015 12:50 PM
  11. giannnisz's Avatar
    Viber support

    We have taken care of this issue and the fix will be included in our upcoming version, to be released in the very near future.

    Well, we have to wait and see...
    Javier P likes this.
    10-27-2015 11:06 AM
  12. Javier P's Avatar
    Thanks for the follow up. This will be helpful for other users with the same problem.
    10-27-2015 11:32 AM
  13. giannnisz's Avatar
    From viber support today.

    the fix to this bug is schedule to version 5.6.5 that should be released within the next 7 days.*
    please wait for the upgrade , check again and if the issue persist please let me know.

    Let's hope that it will fix it on for all.
    11-22-2015 09:17 AM
  14. Sese Doru's Avatar
    After upgrade same problem.nothing change a viber.when screen is lock,no mesages or calls.sorry for my bad english
    11-26-2015 12:56 PM
  15. milulilu's Avatar
    I have samsung J5, updated viber. I'm not receiving calls nor messages at all. I have to access Viber and wait a bit and then receive it.
    12-07-2015 10:09 AM
  16. milulilu's Avatar
    I have samsung J5, updated viber. I'm not receiving calls nor messages at all. I have to access Viber and wait a bit and then receive it. I also have another phone LG G3, on the same network as my samsung and it works normally.
    12-07-2015 10:15 AM
  17. mohnkhan's Avatar
    It seems to be a bug even in 5.7.1 on 20th Jan 2015., and its happening on most of my phones.,
    01-20-2016 09:01 AM
  18. giannnisz's Avatar
    Yes it seems that it's not working as it should with android 5.1.1! Viber acknowledge the problem but it doesn't seem to care so much...
    01-20-2016 10:05 AM

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