1. AC Question's Avatar
    I usually have the thumbprint security but today it switched to password for some reason and I don't have the password. I also tried my Google login but that didn't work either. I don't want to lose any info on my phone but it says that if I try one more time that it will reset the phone to factory mode. Any suggestions welcome, thank you
    10-10-2015 12:19 PM
  2. KCAndroid1's Avatar
    Go to your computer, log into your google account and, using Android Device manager, lock the phone (as though it were stolen). This will give you a chance to create a new lock/unlock password.
    belodion likes this.
    10-10-2015 01:04 PM

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