1. AC Question's Avatar
    I turned off because I wasn't receiving messages and when I tried to turn it back on the screen turned on but it will not change and it does not allow me to turn it off
    10-11-2015 10:36 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! On most Android devices, you can force a shutdown by pressing and holding Power for about 15-20 seconds.
    10-11-2015 05:42 PM
  3. Kailey L's Avatar
    The same thing literally JUST happened to me five minutes ago. I played around with the buttons until i held down the VOLUME DOWN and the POWER until the screen turned white with the htc logo now a little screen popped up and says "ANdroid is starting...optimizing app (-) of (-)"
    so i think i fixed it
    11-27-2015 01:21 AM
  4. Leigha Haulk's Avatar
    What do i do? I was downloading music and all of a sudden it went gray. Then a banner popped up saying to send some kind of message to the HTC server. I pressed wait to send and then my phone was fine. I clicked the button to lock it and it went black and wont let me turn it on or off. I can faintly see the HTC logo now but it still want let me turn it on or off.
    02-24-2016 09:03 AM
  5. Darrick Schimpf's Avatar
    I held in the power button and held down the volume going down while the screen was off and finally the reset screen popped up! Took me a while to figure it out but it worked! Ive been have alot of problems with the htc desire 626 bout to switch to a better phone!
    09-17-2017 03:52 PM

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