1. AC Question's Avatar
    Hello, I have really big issue with my Galaxy S6. I apologize for bothering
    you with my issue here, but nobody knows the answer on forums in my country.
    So the problem is that my Galaxy S6 did not recognize my finger print several
    times in a row. Now phone requires backup password which I don't remember,
    unfortunately. I want to unlock my phone via verifying my Google account but
    phone requires to have enabled Wi-Fi or mobile data, which I don't have
    enabled. I can turn on Wi-Fi or mobile data only when phone is unlocked. So
    my question is: Is there any way how to unlock my phone or how to turn on
    Wi-Fi/mobile data to verify my Google account without losing my data and no
    factory reset? Please guys help my with this (for me) very stressful issue.
    Sorry for my bad English. Thank you.
    10-12-2015 08:04 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Unfortunately, there's no way to do that. You really need to remember that backup password. Do you typically enter random number/letter combinations for passwords, or do you have some usual passwords you like to use? Try all of them.
    10-12-2015 01:29 PM

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