1. AC Question's Avatar
    hiii... i am using htc desire 820. i update it in lollipop after it when i use my mobile.it suddenly restart.and it happens many time .when i show vedio and play game it restart after a hang . so plse help me to resolve it .
    10-17-2015 12:14 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this an official over-the-air update, or one you installed manually?
    10-17-2015 02:17 AM
  3. Abhishek Pandey12's Avatar
    i update it in setting>aboutphone>update>download>install

    10-18-2015 01:12 AM
  4. B. Diddy's Avatar
    Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    Abhishek Pandey12 likes this.
    10-18-2015 01:31 AM

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