1. AC Question's Avatar
    My phone will ring but when I answer it, there is no sound. I can't hear the caller and the caller can't hear me although I can see that the call is connected. However, I used my Bluetooth earpiece and could then hear and hold a conversation for a short while then it stopped working in the middle of a conversation but I could hear the person repeating my name, asking if I was still there. I can play and hear videos with no problem.
    How do I fix this? I need my phone (with sound) for work.
    Thank you for your help!
    10-20-2015 02:14 PM
  2. the tall guy's Avatar
    Hi, it sounds like a hardware issue, i.e something wrong with the phone - take it to a repair store and get a professional to look at it
    Laura Knotek likes this.
    10-20-2015 03:25 PM

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