1. Luis Orellana1's Avatar
    I just got a Galaxy Grand Prime a few days ago and the volume goes mute when I am making a call suddenly. I can no longer hear the person talking to me. Do you think my device is defective or is there something else going on. I haven't used Android in years so I am not sure what is going on.
    10-26-2015 05:20 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen if you're on speakerphone, or using wired/Bluetooth headsets?
    10-26-2015 07:27 PM
  3. Luis Orellana1's Avatar
    When I am using the phone normally and with headphones as well
    10-26-2015 09:53 PM
  4. B. Diddy's Avatar
    It might be a carrier issue--have you spoken with them? They might want to try a new SIM card.
    10-26-2015 10:34 PM

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