My ear piece is not working.

A

AC Question

Can someone please help me. When I do anything which requires sound I cannot hear anything. Example: I will call someone and they can hear me but I cannot hear them or I go online to watch a video and I can't hear anything. On my "notification bar" it has a symbol for head phones and when I scroll down it has an "earphones" tool bar. I do not have anything plugged in to my phone. How do I get rid of the earphone setting?
 

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