1. AC Question's Avatar
    I've looked through tons of forums trying to find out how but I've had no luck. When I connect my phone to my computer, nothing pops up and I can't find any of my phone files. I installed the Verizon Wireless Software Upgrade Assistant that popped up when I first plugged my phone in, thinking that would do it, but obviously it doesn't. Can anyone please help me with this?
    11-04-2015 12:34 AM
  2. Rukbat's Avatar
    Bring the phone to Verizon and ask them if they can plug the phone into a computer and see if it connects. If the charging port has a bad connection on a data pin, the phone won't connect to the computer.
    11-04-2015 05:42 PM

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