[AC Question]

Hello,
My tablet keeps fading to grey, then crashes. Sometimes when I hold or touch my tablet, it would crash. Even when it's lying on my table, it crashes. If I'm watching a video when it turns grey, the sound it was on will keep repeating, until it crashes. I haven't had an update in 8 or 9 months and it's up to date.



Can I fix this by myself or do I have to go to a store to fix it?

[B. Diddy]

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.