iris ask away is appearing on my phone

[AC Question]

i need to clear the cache but have no access since the pathway is unaccessible due to the fact that the launcher has stopped.This iris ask away then instructs me to tap on the icon.After tapping on the icon my problem isn't solved.

 

[Javier P]

Hi, welcome to the forums! Which phone do you have? What's exactly that "iris" thing? You could try rebooting your phone or even booting in safe mode and see if the problem persists.