1. george106's Avatar
    I have a Samsung Tab s10.5 Android ver 5.0.2 Model SM -T800A.

    I cant access the the menu that allows me to wipe the cache partition . I have tried every combination of buttons pushes and no joy.

    Home, power and vol down.......? get me into the os download screen.

    Home, power and vol up............ leaves me with a blank screen. I then have to wait 30 secs or so and power up the device to make it boot up.

    Anyone have any ideas, its driving me crazy. I havenclean this device before, so i know it works!

    Posted via the Android Central App
    11-08-2015 10:28 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you following these steps? https://support.t-mobile.com/docs/DOC-19170
    11-08-2015 03:18 PM
  3. george106's Avatar
    Hello and thank you for the welcome.

    The android doesn't appear, i just get a back screen. I am following the procedure correctly.

    Its driving me crazy.

    Posted via the Android Central App
    11-08-2015 04:52 PM
  4. B. Diddy's Avatar
    Are you able to power on normally? If so, can you tell if there are any problems with the Home or Volume buttons? If they're malfunctioning, that may prevent you from being able to boot into Recovery.
    11-08-2015 11:54 PM
  5. george106's Avatar
    I have no known problem with the button function.

    After i have gone though the process to enter the 'wipe cache ' menu i get a blank screen where, it feels that is where the dead android should be. If i wait 30 secs i can boot as normal.

    To answer your question, i dont notice any issues on boot up.

    Posted via the Android Central App
    11-09-2015 05:07 AM
  6. george106's Avatar
    I thought my anti virus maybe preventing me so i have removed it.

    Hasn't made a difference :-/

    Posted via the Android Central App
    11-09-2015 05:09 AM
  7. B. Diddy's Avatar
    So what's the last step that you're able to successfully complete? Pressing Home, Power, and Vol Up together (which should lead you to the dead Android screen)? Or do you actually see the Recovery menu that allows you to highlight and select Wipe Cache Partition?
    11-09-2015 09:03 PM
  8. george106's Avatar
    Technically, the last successful step is turning it off. When i press the home, power and vol up i get a blank black screen.

    Posted via the Android Central App
    11-09-2015 11:24 PM
  9. B. Diddy's Avatar
    I wonder if you may need to try reinstalling the firmware. You can do so via Odin, using that Download Mode: http://forums.androidcentral.com/amb...interface.html. Or you could try Samsung Smart Switch.

    It sounds like the Recovery is corrupted somehow, but to be honest, I'm not sure if that's included with the firmware that you can install.

    You're pressing the buttons all at the same time, and not in a sequence, right?
    Rukbat and aximtreo like this.
    11-10-2015 09:39 PM
  10. george106's Avatar
    I am pressing everything correctly, i give the firmware ago a d lets you know

    Posted via the Android Central App
    11-11-2015 07:32 AM
  11. george106's Avatar
    Firmware is fine?

    Posted via the Android Central App
    11-18-2015 03:45 PM
  12. george106's Avatar
    Sorted, tablet did an update this evening and now i can access the cache meanu.....:-)

    Posted via the Android Central App
    11-18-2015 05:00 PM

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