1. AC Question's Avatar
    Just purchased Galaxy Note 5. It has connected to multiple wifi networks just fine. But - my home wifi is a Netgear N300. WPA2-PSK [AES]. Have SSID broadcast enabled, but phone does not see network. Try to add network via WPS to no avail. I do not have access control turned on, but added the phone to the access control list and no go. Tried to manually add to network from phone and no go.

    Any suggestions?
    11-11-2015 08:52 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the phone work on other wi-fi networks? Have you already tried rebooting the router?
    11-11-2015 10:09 PM
  3. Rukbat's Avatar
    I'm using the same router with a Note 3 (two of them, actually) set to AES and it works just fine (unlike the supposedly best Linksys stuff), so it's not the design of the router. (WPS works too, when I play around enough to need to make a new connection.)

    As B. Diddy asked, does it work on other routers? Does it connect to the Netgear if you set it to open (no encryption)? Do other devices connect to that router?

    Those things can localize where the problem is.

    (Create a free account here, so you can respond in this thread by clicking any of the "Reply" buttons.
    11-11-2015 11:25 PM
  4. ahonent's Avatar
    As stated in the op, the phone has connected to multiple other wifi networks with no problem. Other devices connect to the netgear router with no problem.

    Turned off encryption - phone doesn't see SSID broadcast and won't connect manually
    Rebooted router - phone doesn't see SSID and won't and won't connect manually
    Changed network name - phone doesn't see SSIC and won't connect manually

    At each of the above steps, my ipad connected to the network immediately.

    So bottom line, the phone works fine with other networks and the network works fine with other devices, but the phone and the network won't communicate. Argh.
    11-12-2015 05:28 AM
  5. B. Diddy's Avatar
    As stated in the op, the phone has connected to multiple other wifi networks with no problem
    Whoops, sorry I missed that!
    11-12-2015 09:56 AM
  6. ahonent's Avatar
    Well - it is sorted out. While the phone has been previously fine connecting to various wifi networks, I noticed at breakfast at a restaurant this morning that the phone was not seeing the network. Hmmm. Rebooted. Fixed. Just got back home from a long day and appears the reboot also fixed the home wifi connectivity issue.

    The old turn it off then turn it back on again troubleshooting method works yet again.
    B. Diddy likes this.
    11-12-2015 09:34 PM
  7. B. Diddy's Avatar
    LOL, I had figured you had already tried rebooting the phone before!
    11-13-2015 01:01 AM
  8. ahonent's Avatar
    Yeah - shoulda done that. Dopey me.

    Thanks, Diddy for your work on these boards.
    B. Diddy likes this.
    11-13-2015 08:25 AM

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